Shipping policy

Last Updated: May 10, 2026

Thank you for shopping with NeuroPeak. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is successfully completed.
  • Orders are not processed or shipped on weekends or holidays.
  • During periods of high order volume, processing times may be slightly delayed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times may vary depending on your location, shipping carrier, weather conditions, and other external factors.

Estimated Delivery Times

  • United States: 3–7 business days
  • International Orders: 7–21 business days (depending on destination)

Please note that shipping times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated during checkout based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method

Any applicable shipping charges will be displayed before completing your order.

International Shipping

We may offer international shipping to selected countries. Customers are responsible for:

  • Import duties
  • Customs fees
  • Taxes or additional charges required by local authorities

Customs processing may also affect delivery times.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking updates to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

NeuroPeak is not responsible for delays, lost packages, or additional costs caused by incorrect or incomplete shipping addresses provided by the customer.

Lost, Delayed, or Damaged Packages

While we work with trusted shipping carriers, delays or issues may occasionally occur during transit.

If your package is:

  • Lost
  • Significantly delayed
  • Delivered damaged

Please contact us as soon as possible so we can assist in reviewing the issue with the carrier.

Returned Packages

If a package is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Refused delivery

Additional shipping charges may apply for reshipment.

Order Changes or Cancellations

If you need to modify or cancel an order, please contact us immediately after placing it.

We cannot guarantee changes or cancellations once an order has entered processing or shipping stages.

Delivery Responsibility

Once an order has been marked as delivered by the shipping carrier, NeuroPeak is not responsible for stolen or missing packages left at the delivery location.

Customers are encouraged to use secure delivery addresses whenever possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our website contact page.

Thank you for choosing NeuroPeak.